Effective Date: February 7, 2026

Last Updated: February 7, 2026

 

1. INTRODUCTION AND ACCEPTANCE

Welcome to Total Body Performance ("TBP," "we," "us," or "our"), a chiropractic and wellness center licensed and operating in the State of Ohio. These Terms of Service ("Terms") govern your access to and use of our website (www.tbpchiropractic.com), mobile applications, online rehabilitation and exercise programming platforms, and all clinical, fitness, and wellness services provided at our facility located at 416 Corwin-Nixon Blvd, South Lebanon, Ohio 45065.

TBP is owned and operated by a licensed Ohio chiropractic physician in accordance with Ohio Revised Code Chapter 4734 and Ohio Administrative Code Chapter 4734.

By accessing our website, scheduling an appointment, enrolling in a membership or care plan, purchasing a team training package, participating in any hybrid online programming, or receiving any services from TBP, you ("Client," "Patient," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

 

2. DESCRIPTION OF SERVICES

Total Body Performance provides integrated chiropractic, performance, and wellness services in accordance with Ohio Revised Code §4734.15 (Scope of Practice of Chiropractic), including but not limited to:

Clinical Services

• Comprehensive health evaluations and consultations

• Chiropractic spinal and extremity adjustments

• Dry needling therapy (performed by licensed chiropractic physicians with appropriate training per Ohio State Chiropractic Board guidelines)

• Soft tissue therapies (IASTM, cupping, Active Release Technique, myofascial release)

• Kinesio-taping applications

• Orthopedic and neurological testing

• Functional movement assessments

• 3D Styku body composition scanning and analysis

• Blood laboratory diagnostics and analysis

• Blood Flow Restriction (BFR) training and therapy

• NormaTec compression therapy

• X-ray imaging for diagnostic purposes

Performance & Fitness Services

• Small group strength training classes (doctor-designed, coached sessions)

• Personal training sessions

• Performance assessments

• Sport-specific training programs

• Movement pattern correction

• Team group training programs

Recovery Services

• Recovery Zone access

• NormaTec compression recovery sessions

• Contrast therapy

Hybrid Online Programming & Digital Services

• Custom exercise libraries accessible via rehabilitation app

• Video exercise demonstrations and movement reviews

• Direct messaging with Dr. Books (tier-dependent)

• Progress tracking through digital platform

• Virtual check-ins and consultations (for applicable care plan tiers)

Wellness Programs

• Nutrition consultations and recommendations regarding vitamins, minerals, supplements, and botanical substances (in accordance with ORC §4734.15(A)(2))

• Weight management programs

• Coordination with affiliated medical partners for hormone optimization (separate provider relationship)

• Corporate wellness programs

Scope of Practice Disclaimer In accordance with Ohio law, TBP does not treat infectious, contagious, or venereal diseases; perform surgery; prescribe or administer dangerous drugs; or perform any services outside the scope of chiropractic practice as defined by ORC Chapter 4734.

 

3. ELIGIBILITY AND ACCOUNT REGISTRATION

Age Requirements You must be at least 18 years of age to use our services independently. Individuals under 18 may receive services with written parental or legal guardian consent and must be accompanied by a parent or guardian during treatment sessions, in accordance with Ohio Administrative Code §4734-9-02(O)(12). For team training programs involving minors, a parent or legal guardian must sign all required consent and waiver forms prior to participation.

Accurate Information You agree to provide accurate, current, and complete information during registration, intake forms, and throughout your care. You are responsible for maintaining the accuracy of this information and must notify us promptly of any changes to your health status, contact information, or insurance coverage.

Pursuant to OAC §4734-8-04, we are required to maintain proper, accurate, and legible records documenting your care. Your cooperation in providing accurate information is essential to this requirement.

Account Security If you create an online account through our patient portal, scheduling system, or hybrid online programming platform, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You may not share login credentials for hybrid programming or rehabilitation app access with any other individual.

 

4. INFORMED CONSENT (PARQ CONFERENCE)

Ohio Informed Consent Requirements In accordance with Ohio chiropractic standards, you have the right to informed consent regarding examination, therapy, and treatment procedures. Before receiving treatment, you will participate in a PARQ conference covering:

• P – Procedures: Explanation of examination, diagnosis, therapy, and treatment procedures

• A – Alternatives: Alternative options to examination or chiropractic treatment

• R – Risks: Risks and benefits associated with examination and/or chiropractic treatment

• Q – Questions: Opportunity to have any questions answered regarding examination or treatment

This informed consent conference will be documented in your patient record as required by Ohio regulations.

Clinical Services Consent By receiving clinical services at TBP, you acknowledge that:

• You have been informed of the nature, risks, benefits, and alternatives to proposed treatments

• Chiropractic adjustments carry inherent risks including but not limited to: temporary soreness, muscle spasm, bruising, and in rare cases, more serious complications such as stroke, disc herniation, or fracture

• Dry needling carries risks including: temporary soreness, bruising, bleeding, nerve irritation, and infection (though sterile, disposable needles are always used per OAC §4734-8)

• Results are not guaranteed

• You have had the opportunity to ask questions and have them answered to your satisfaction

• You may withdraw consent and discontinue treatment at any time

Blood Flow Restriction (BFR) Therapy Consent and Contraindications Blood Flow Restriction (BFR) therapy involves the use of specialized cuffs to partially restrict blood flow during exercise or treatment. By receiving BFR therapy, you acknowledge:

Contraindications (Red Flags – BFR should NOT be used if you have):

• History of deep vein thrombosis (DVT) or blood clots

• Pulmonary embolism

• Pregnancy

• Active cancer or tumors

• Open wounds, fractures, or surgical sites in the treatment area

• Severe hypertension (uncontrolled high blood pressure)

• Cardiac/cardiovascular disease or history of heart attack

• Sickle cell anemia or blood clotting disorders

• Lymphedema or compromised lymphatic system

• Peripheral vascular disease

• Current use of blood thinners (anticoagulants)

Precautions (Yellow Flags – Require medical clearance or modified protocols):

• Diabetes

• Varicose veins

• High blood pressure (controlled)

• Numbness or tingling in extremities

• Skin conditions or sensitivity in the treatment area

• History of fainting or dizziness

• Medications affecting blood pressure or circulation

Risks may include: temporary numbness, tingling, skin irritation, bruising, dizziness, delayed onset muscle soreness, and in rare cases, more serious vascular complications. You are responsible for disclosing all relevant medical conditions. TBP is not liable for complications arising from undisclosed contraindications or failure to follow treatment guidelines.

NormaTec Compression Therapy Consent and Contraindications NormaTec compression therapy uses pneumatic compression devices to enhance circulation and recovery. By receiving NormaTec therapy, you acknowledge:

Contraindications (Red Flags – NormaTec should NOT be used if you have):

• Acute deep vein thrombosis (DVT) or blood clots

• Pulmonary embolism

• Acute pulmonary edema

• Acute congestive heart failure

• Acute thrombophlebitis

• Acute infections or inflammation in treatment area

• Open wounds, lesions, or tumors in treatment area

• Severe peripheral artery disease

• Untreated or infected bone fractures

Precautions (Yellow Flags – Require medical clearance or modified protocols):

• Pregnancy

• Diabetes with peripheral neuropathy

• Hypertension

• Skin sensitivity or dermatological conditions

• Recent surgery in treatment area

• Numbness or impaired sensation in extremities

• Anticoagulant therapy

Risks may include: temporary discomfort, skin irritation, bruising, numbness, and in rare cases, exacerbation of underlying vascular conditions. You are responsible for disclosing all relevant medical conditions. TBP is not liable for complications arising from undisclosed contraindications or failure to follow treatment guidelines.

Fitness and Training Consent By participating in fitness activities at TBP, including but not limited to small group strength classes, personal training, and team group training programs, you acknowledge that:

• Physical exercise involves inherent risks of injury including but not limited to: muscle strains, sprains, fractures, joint injuries, cardiovascular events, and in rare cases, death

• You are physically capable of participating in the activities selected

• You have disclosed all relevant health conditions and limitations

• You will immediately notify staff of any pain, discomfort, or unusual symptoms during activity

• You will follow all instructions from coaches and staff regarding proper form, technique, and safety protocols

Assumption of Risk You voluntarily assume all risks associated with receiving services at TBP, including risks arising from:

• The condition of the facility and equipment

• The actions of other clients or team training participants

• Your own physical condition or failure to follow instructions

• Inherent risks of the activities in which you participate

• Use of hybrid online programming or exercises performed outside TBP's facility

 

5. APPOINTMENTS AND SCHEDULING

Booking Appointments Appointments may be scheduled online through our website, via phone at 513-296-TBPC (8272), via email at info@tbpchiropractic.com, or in person at our facility.

New Patient Evaluation TBP offers an introductory New Patient Evaluation at a promotional rate (currently $99, regularly $495). This evaluation is required prior to enrollment in any membership, care plan, or training program. The promotional rate is subject to change at TBP's sole discretion without prior notice.

Experience Session TBP offers a 60-Minute Experience Session at full price ($495) for prospective care plan patients. The session fee may be applied as a credit toward any care plan purchased within 7 calendar days of the experience session date. If no care plan is purchased within this period, the credit is forfeited and no refund will be issued.

Cancellation Policy We require a minimum of 24 hours notice for appointment cancellations or rescheduling. Failure to provide adequate notice will result in:

• First occurrence: Warning notification

• Second occurrence: $50 late cancellation fee

• Third occurrence and beyond: Full session rate charged

No-Show Policy Clients who fail to appear for scheduled appointments without notice ("no-shows") will be charged the full session rate. Repeated no-shows may result in:

• Requirement of prepayment for future appointments

• Suspension or termination of membership benefits

• Forfeiture of scheduled care plan sessions without credit or refund

• Dismissal from care (with proper notice per Ohio regulations)

Late Arrivals If you arrive late to your appointment, your session may be shortened to accommodate subsequent clients. The full session rate will still apply. Arrivals more than 15 minutes late may be considered a no-show at the provider's discretion.

 

6. MEMBERSHIP TERMS AND CONDITIONS

Membership Options TBP offers the following membership tiers (subject to change):

• TBP ACCESS – $150/month (3D Styku scan, member rates, supplement discounts, BHRT/TRT discounts)

• STRENGTH – $250/month (12 strength classes/month, monthly Styku scan, all TBP Access benefits)

• ELEVATE – $350/month (12 strength classes/month, 2 chiropractic adjustments, 2 recovery sessions, monthly Styku scan, all TBP Access benefits)

• TRANSFORM – $500/month (Unlimited strength classes, 4 chiropractic adjustments, 4 recovery sessions, 1 personal coaching session, monthly Styku scan, all TBP Access benefits)

Founding Member and Promotional Rates Certain membership tiers may be offered at introductory or "Founding Member" rates for a limited number of enrollees (e.g., "first 40 members"). Once the designated enrollment cap is reached, the rate for new members will increase. Existing members enrolled at the Founding Member rate will retain their rate for the duration of their active membership, subject to the terms of their membership agreement. TBP reserves the right to adjust pricing for new enrollments at any time.

Commitment Period All memberships require a 12-month initial commitment period unless otherwise specified in writing. The commitment period begins on the date of first payment.

Monthly Payments

• Membership fees are billed automatically on the same calendar date each month

• Payment is due regardless of service utilization

• Unused monthly benefits do not roll over to subsequent months

• A $25 late fee applies to payments not received within 5 days of the due date

• If a payment method is declined, you will have 5 business days to provide an alternative payment method before late fees apply

Membership Benefits

• Benefits are non-transferable to other individuals

• Member pricing applies only to the enrolled individual

• Benefits must be redeemed within the applicable billing period

• Services included in memberships must be scheduled in advance and are subject to availability

Cancellation of Membership

• During Commitment Period: Memberships may only be cancelled for documented medical reasons, military deployment, or relocation more than 25 miles from our facility. A $250 early termination fee applies. Outstanding balance for the remaining commitment period may also become due at TBP's discretion.

• After Commitment Period: 30 days written notice required for cancellation

• All outstanding balances must be paid before cancellation is processed

• Cancellation requests must be submitted in writing via email to info@tbpchiropractic.com or in person

• Verbal cancellation requests are not accepted

Membership Freezes Members may request a temporary freeze (up to 60 days per year) for medical reasons, extended travel, or other documented circumstances. Freeze requests require 14 days advance notice and may extend the commitment period by the duration of the freeze. Freeze requests are subject to approval at TBP's discretion.

 

7. CARE PLANS AND PREPAYMENT PLANS

Ohio Regulatory Compliance All care plans and prepayment arrangements comply with Ohio Administrative Code §4734-9-11, which governs prepayment plans for chiropractic services.

Care Plan Options TBP offers structured hybrid care plans that combine in-person clinical treatment with online programming. Current care plan tiers include (subject to change):

• OVERHAUL – $6,500 (12 weeks, 6 in-person hours, full online program + unlimited messaging, 6 recovery sessions, 2 diagnostic scans, weekly check-ins)

• RESTORE – $4,500 (12 weeks, 4 in-person hours, full online program + messaging, 4 recovery sessions, 1 diagnostic scan, bi-weekly check-ins)

• REALIGN – $3,000 (6 weeks, 3 in-person hours, hybrid online program + messaging, 3 recovery sessions, 1 diagnostic scan, bi-weekly check-ins)

• RAPID – $1,900 (4 weeks, 3 in-person hours, online app with exercise programming, 3 recovery sessions, initial assessment)

• REMOTE – $1,200 (8 weeks, no in-person visits, full online program + messaging, video movement review, weekly virtual check-ins)

All in-person care plans include dry needling, cupping, and advanced manual therapy techniques as clinically indicated by Dr. Books. Specific care plan recommendations are made following a New Patient Evaluation and are based on the patient's condition, complexity, and clinical needs.

Hybrid Online Programming Terms Care plans that include hybrid online programming are subject to the following:

• Online program access is granted for the duration of the care plan only and terminates upon completion or expiration of the care plan

• Login credentials are for individual use only and may not be shared

• Exercise programming is designed specifically for the enrolled patient's condition and should not be performed by others

• TBP is not liable for injuries resulting from improper execution of online exercises performed outside TBP's facility

• Messaging access (where included) is for clinical communication related to your care plan only and does not constitute emergency care

• Response times for messaging are during business hours only and are not guaranteed within any specific timeframe

Prepayment Plan Requirements (Per OAC §4734-9-11)

• Maximum Duration: No prepayment plan shall exceed 12 months in duration

• Documentation: A copy of the dated prepayment plan signed by both the patient and an employee witness shall be maintained in the patient's file

• All prepayment plans will be provided to you in writing before payment is collected

Payment Terms

• Paid-in-Full: A 10% discount is available on OVERHAUL, RESTORE, and REALIGN care plans when paid in full at time of enrollment. RAPID and REMOTE are pay-in-full only.

• 50/50 Split: Available on OVERHAUL, RESTORE, and REALIGN. 50% due at enrollment, 50% due at program midpoint.

• 3-Payment Plan: Available on OVERHAUL, RESTORE, and REALIGN. Equal payments due at enrollment, and at intervals specified in your care plan agreement.

• Third-Party Financing (Pay by HFA): TBP partners with Healthcare Financing of America ("HFA") to offer patient financing. HFA financing is subject to HFA's own terms, conditions, approval process, and fees. HFA performs a soft credit pull (no impact to credit score). A one-time processing fee assessed by HFA (not TBP) based on creditworthiness is built into 12 monthly payments. TBP receives payment from HFA and is not responsible for HFA's fees, terms, customer service, or collection practices. By applying for HFA financing, you agree to HFA's separate terms and conditions.

• Other Third-Party Financing: TBP may accept financing through Affirm, Klarna, or other approved third-party providers. All such financing is subject to the respective provider's terms and conditions.

• Payment plan defaults may result in the remaining balance becoming immediately due in full.

Care Plan Policies

• All care plans are non-refundable once care begins. By enrolling in a care plan, you acknowledge and agree that no refunds will be issued for any reason after the first session has been delivered.

• Care plans are designed for individual use and are non-transferable

• Sessions must be completed within the program timeframe specified in your care plan agreement

• Extensions may be granted at Dr. Books' sole discretion but are not guaranteed

• Unused sessions are forfeited after the program timeframe expires

• No-shows and late cancellations (less than 24 hours notice) for care plan sessions are forfeited without credit, refund, or rescheduling

• Care plan enrollment does not guarantee specific clinical outcomes

Program Modifications Treatment protocols may be modified based on clinical findings, patient progress, or changes in condition. The treating chiropractic physician reserves the right to adjust care recommendations in the best interest of patient outcomes. Plan upgrades may be available; your current investment will be applied toward the higher tier at Dr. Books' discretion.

 

8. TEAM GROUP TRAINING PACKAGES

Overview TBP offers team group training programs for organized athletic teams, clubs, and groups. Team training packages are sold as flat-rate programs based on group size.

Current Team Training Tiers (subject to change):

• Small Team (5–10 athletes): $4,800 per 8-week program (16 sessions, 2x/week, 60 min each)

• Mid-Size Team (11–20 athletes): $8,000 per 8-week program (16 sessions, 2x/week, 60 min each)

• Full Team (21–30 athletes): $9,600 per 8-week program (16 sessions, 2x/week, 60 min each)

Performance Add-On Packages (per athlete, on top of team training tier):

• COMPETE – Base tier pricing (training only)

• PERFORM – +$125/athlete (adds 3D scans, movement screen, corrective recommendations)

• DOMINATE – +$275/athlete (adds weekly recovery, individualized corrective homework, priority clinical scheduling)

Team Training Terms

• Full payment is due prior to the start of the 8-week program

• Packages are non-refundable once the program begins

• Scheduling is subject to facility availability and will be coordinated with the team's practice/game schedule

• A minimum of 5 athletes is required for team training packages

• The purchasing party (coach, booster club, parent organization, or individual) is responsible for full payment regardless of athlete attendance or participation

• TBP is not responsible for how the purchasing party allocates costs among team members or families

• Missed sessions by individual athletes or the team do not result in credits, refunds, or makeups unless rescheduled with at least 48 hours notice and subject to availability

• All participating athletes (or their parent/guardian if under 18) must complete health intake forms, informed consent, and liability waivers prior to the first session

• TBP reserves the right to remove any athlete from training who exhibits unsafe behavior, fails to follow coaching instructions, or poses a risk to themselves or others

• TBP does not provide medical clearance for athletes; clearance from the athlete's primary care physician or sports medicine provider may be required at TBP's discretion

À La Carte Add-Ons (per athlete):

• 3D Styku Body Scan: $50

• Movement Screen & Report: $75

• Injury Prevention Protocol: $100

• Recovery Session: $25/session

 

9. PRICING AND PAYMENT

Accepted Payment Methods

• Credit cards (Visa, MasterCard, American Express, Discover)

• Debit cards

• Cash

• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

• Approved third-party financing (Pay by HFA, Affirm, Klarna, or other approved providers)

Pricing

• All prices are subject to change with 30 days notice to existing members/patients; new enrollees are subject to pricing in effect at time of enrollment

• Member pricing applies only to active members in good standing

• Promotional pricing (including Founding Member rates, introductory exam pricing, and limited-time offers) is subject to specific terms, may be modified or discontinued at any time, and may not be combined with other offers unless explicitly stated

• Any free or discounted service offers will include required disclaimers per OAC §4734-9-02(D)

Insurance TBP operates as a cash-based practice and does not bill insurance directly. We can provide superbills and documentation for clients wishing to seek reimbursement from their insurance carriers. Reimbursement is not guaranteed and is subject to individual policy terms.

Note: In accordance with OAC §4734-9-02(J), TBP does not advertise or offer to waive insurance deductibles or copayments except as specifically permitted by law.

Collections Accounts with balances over 90 days past due may be referred to a third-party collection agency. You will be responsible for all collection costs, including reasonable attorney fees.

 

10. REFUND POLICY

General Policy All sales are final. Due to the personalized nature of our services, care plans, and programming:

• Services rendered are non-refundable

• Care plans are non-refundable once care begins

• Prepaid packages (including team training) are non-refundable once the program begins

• Memberships are non-refundable

• Experience Session fees are non-refundable (credit toward care plan purchase within 7 days is not a refund)

• Products (supplements, equipment) may be returned unopened within 14 days with receipt for store credit only

Exceptions Refunds may be considered in extraordinary circumstances including:

• Documented medical conditions preventing safe participation (physician documentation required)

• Military deployment orders

• Death of the client

All exception requests must be submitted in writing with supporting documentation to info@tbpchiropractic.com and are subject to approval at TBP's sole discretion. Approved refunds will be prorated based on services rendered. Processing fees charged by third-party financing providers are non-refundable by TBP as those fees are assessed by the financing company, not TBP.

 

11. LIABILITY WAIVER AND RELEASE

To the fullest extent permitted by Ohio law, you agree to release, discharge, and hold harmless Total Body Performance, its owners, officers, employees, agents, contractors, and affiliates ("Released Parties") from any and all claims, demands, damages, costs, expenses, and causes of action arising from or related to:

• Your participation in any services, programs, or activities at TBP, including but not limited to clinical treatment, strength classes, team training, personal training, and recovery services

• Your use of any equipment or facilities

• Your performance of exercises prescribed through hybrid online programming or rehabilitation apps outside of TBP's facility

• Any injury, illness, or harm sustained while on TBP premises or during TBP-related activities

• Any actions or omissions of the Released Parties except for gross negligence or willful misconduct

• Interactions with or injuries caused by other clients, team training participants, or third parties on TBP premises

This release applies to claims arising from negligence, breach of contract, or any other legal theory, except where prohibited by Ohio law.

Indemnification You agree to indemnify, defend, and hold harmless TBP and its Released Parties from any third-party claims, damages, costs, or expenses (including reasonable attorney fees) arising from your use of TBP services, your violation of these Terms, or your negligent or intentional acts while on TBP premises or participating in TBP programs.

 

12. HEALTH AND SAFETY POLICIES

Health Screening Clients are required to complete health intake forms honestly and thoroughly. You must disclose all known health conditions, medications, allergies, and contraindications. Failure to disclose relevant health information may result in injury for which TBP cannot be held responsible.

Illness Policy For the health and safety of all clients and staff:

• Do not visit the facility if you have symptoms of contagious illness (fever, vomiting, diarrhea, active infections, etc.)

• Notify us as soon as possible if you become ill and need to cancel

• TBP reserves the right to refuse service to anyone displaying symptoms of contagious illness

• Illness-related cancellations made within 24 hours will not be charged a late fee (with reasonable notice)

Infection Control In accordance with OAC §4734-8, TBP maintains strict infection control protocols including:

• Use of only sterile, disposable needles for dry needling procedures

• Adherence to universal blood and body fluid precautions

• Proper barrier techniques and disposal of materials

• Regular sanitization of equipment and treatment areas

Substance Use Policy Clients may not be under the influence of alcohol, recreational drugs, or any substance that impairs judgment or physical ability while receiving services. TBP reserves the right to refuse service and terminate appointments without refund if substance impairment is suspected.

 

13. PATIENT RIGHTS AND TERMINATION OF CARE

Patient Rights You have the right to:

• Informed consent regarding all examinations and treatments

• Access your medical records in accordance with ORC §§3701.74 to 3701.742

• Request copies of your records (copying fees may apply per Ohio law)

• Continuity of care once a doctor-patient relationship has been established

• Terminate the doctor-patient relationship at any time

Termination by Patient You may terminate your care at any time by providing verbal or written notice. Upon termination, financial obligations for services rendered, care plan balances, membership commitments, and prepayment plan balances remain due in full.

Termination by TBP TBP may terminate the doctor-patient relationship for non-discriminatory reasons including but not limited to:

• Violation of these Terms or facility rules

• Non-payment or payment default

• Behavior that endangers the safety or comfort of others

• Failure to follow treatment recommendations resulting in safety concerns

• Harassment, threats, or abusive behavior toward staff, other clients, or team training participants

• Any conduct deemed inappropriate at TBP's sole discretion

Patient Abandonment Protection: In accordance with Ohio chiropractic standards, TBP will not unilaterally terminate care without providing reasonable notice and opportunity for you to find alternative care, except in cases of immediate safety concerns or egregious conduct.

Right to Refuse Service TBP reserves the right to refuse service to any individual for lawful, non-discriminatory reasons. This is a private facility; membership and participation in all programs is at TBP's sole discretion.

 

14. FACILITY RULES AND CONDUCT

Dress Code

• Appropriate athletic attire is required for fitness activities

• Closed-toe athletic shoes required in training areas

• Clinical appointments require clothing that allows access to treatment areas

Personal Belongings TBP is not responsible for lost, stolen, or damaged personal property. Valuables should not be left unattended.

Code of Conduct You agree to:

• Treat all staff and clients with respect and courtesy

• Follow facility rules and staff instructions

• Use equipment properly and safely

• Refrain from harassment, discrimination, or disruptive behavior

• Report any safety concerns or equipment malfunctions

Prohibited Conduct The following are strictly prohibited:

• Harassment, threats, or abusive behavior toward staff or clients

• Recording photos, videos, or audio without written consent

• Soliciting or selling products/services to other clients

• Bringing weapons onto the premises

• Smoking or vaping anywhere on the property

• Sharing or distributing TBP proprietary programming, exercise protocols, or hybrid online program content

 

15. INTELLECTUAL PROPERTY

TBP Content All content on our website, marketing materials, treatment protocols, exercise programs, hybrid online programming, rehabilitation app content, and educational materials is the property of Total Body Performance and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, share, screenshot, screen-record, or create derivative works without written permission. This includes but is not limited to exercise videos, corrective homework protocols, care plan programming, and team training curricula.

Client Content and Testimonials In accordance with OAC §4734-9-02(Q), if you provide a testimonial:

• You must provide written consent as to the exact wording and proposed use

• Testimonials must be true and not false, fraudulent, deceptive, or misleading

• TBP will retain a copy of your consent for one year from the last date of publication

 

16. PHOTOGRAPHY, VIDEO, AND MEDIA

Clinical Documentation TBP may capture photographs, videos, or 3D body scans for:

• Documenting your condition and tracking progress

• Treatment planning and clinical analysis

• Your personal health records

These images are part of your Protected Health Information and are governed by our Privacy Policy and HIPAA regulations.

Marketing and Promotional Use Separate written consent is required for any use of your image, video, likeness, testimonial, or any identifying information for marketing purposes. You may decline such consent without affecting your access to services.

 

17. SUPPLEMENTS AND PRODUCT SALES

Authority to Recommend Products In accordance with ORC §4734.15(A)(2), the treating chiropractic physician may recommend, sell, or provide advice regarding: vitamins, minerals, phytonutrients, antioxidants, enzymes, glandular extracts, botanical substances, herbal therapies, homeopathic remedies, and drugs available without a prescription.

Product Requirements

• All products sold are prepackaged for consumer use

• All products are labeled in accordance with state and federal law

• Product recommendations are suggestions only and are not required for treatment

Product Disclaimers

• Products sold at TBP have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease

• Consult with your physician before starting any supplement regimen

• TBP is not liable for adverse reactions to products used without proper guidance

• Member supplement discounts (10% off) apply only to active TBP ACCESS, STRENGTH, ELEVATE, or TRANSFORM members in good standing

 

18. THIRD-PARTY SERVICES AND PARTNERSHIPS

Affiliated Medical Providers TBP coordinates with third-party medical providers for services including hormone optimization therapy (BHRT/TRT) through Inertia Medical and other partners. These providers operate independently under their own licenses and are not employees or agents of TBP. TBP is not responsible for their services, billing, medical decisions, or outcomes. Discounted access to affiliated provider services through TBP membership does not create any agency, employment, or partnership relationship between TBP and the affiliated provider.

Third-Party Financing Providers TBP partners with third-party financing companies including Pay by HFA, Affirm, Klarna, and potentially others. These companies operate independently and are not agents of TBP. Their fees, terms, interest rates, approval processes, and collection practices are solely their own. TBP is not responsible for any disputes between you and a third-party financing provider.

Third-Party Links Our website may contain links to third-party websites or services. TBP does not control and is not responsible for the content, privacy practices, or terms of these third parties.

 

19. MEDICAL RECORDS

Record Retention In accordance with OAC §4734-8-04, TBP maintains patient records as follows:

• Active Patients: Records maintained on-site

• Former Patients: Records maintained for a minimum of 5 years after the last date of treatment

• Minor Patients: Records maintained until 2 years after the patient's 18th birthday OR 5 years after the last treatment, whichever is longer

• Records Involving Legal Proceedings: Maintained for 2 years beyond the conclusion of legal proceedings, or 5 years from last treatment, whichever is longer

• X-rays: Maintained for 5 years (minors: 2 years after 18th birthday or 5 years, whichever is longer)

Access to Records You have the right to examine and obtain copies of your medical records pursuant to ORC §§3701.74 to 3701.742. Requests should be submitted in writing. Reasonable copying fees may apply as permitted by Ohio law.

Record Security All patient records are maintained in a safe, confidential, and secure location. Records are destroyed in a confidential manner (shredding or secure deletion) when retention periods expire.

 

20. MODIFICATIONS TO SERVICES AND TERMS

Service Modifications TBP reserves the right to modify, suspend, or discontinue any service, program, membership offering, care plan tier, team training package, or pricing at any time. Existing members and care plan patients will receive reasonable notice of material changes. Changes to membership pricing do not affect existing members during their current commitment period unless otherwise specified in their membership agreement.

Terms Modifications We may update these Terms at any time. Material changes will be communicated via email or posted on our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

 

21. DISPUTE RESOLUTION

Informal Resolution Before initiating any formal dispute, you agree to contact TBP at info@tbpchiropractic.com to attempt to resolve the matter informally within 30 days.

Governing Law These Terms are governed by the laws of the State of Ohio, including ORC Chapter 4734 and OAC Chapter 4734, without regard to conflict of law principles.

Jurisdiction Any legal action arising from these Terms shall be brought exclusively in the courts of Warren County, Ohio, and you consent to personal jurisdiction in such courts.

Limitation of Liability To the maximum extent permitted by Ohio law, TBP's total liability for any claims arising from your use of services shall not exceed the total amount you paid to TBP in the 12 months preceding the claim. TBP shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

 

22. REGULATORY COMPLIANCE

Ohio State Chiropractic Board TBP operates under the jurisdiction of the Ohio State Chiropractic Board and complies with all applicable provisions of:

• Ohio Revised Code Chapter 4734

• Ohio Administrative Code Chapter 4734

Complaints If you have concerns about the chiropractic services provided, you may file a complaint with: Ohio State Chiropractic Board 77 South High Street, 16th Floor Columbus, Ohio 43215 Phone: (614) 644-7032 Website: https://chirobd.ohio.gov

 

23. GENERAL PROVISIONS

Entire Agreement These Terms, together with our Privacy Policy, Notice of Privacy Practices, and any signed membership agreements, care plan agreements, team training agreements, or other written agreements, constitute the entire agreement between you and TBP.

Severability If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Waiver Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment You may not assign your rights or obligations under these Terms. TBP may assign its rights and obligations without restriction.

Force Majeure TBP shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, utility failures, or other events of force majeure.

 

24. CONTACT INFORMATION

Total Body Performance Chiropractic and Wellness Center Address: 416 Corwin-Nixon Blvd, South Lebanon, Ohio 45065 Phone: 513-296-TBPC (8272) Email: info@tbpchiropractic.com Website: www.tbpchiropractic.com Facebook: facebook.com/tbpchiropractic Instagram: @tbpchiropractic

For questions regarding these Terms of Service, please contact us at the information provided above.

 

© 2026 Total Body Performance. All rights reserved. Total Body Performance is a chiropractic practice operating in accordance with Ohio Revised Code Chapter 4734.